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When the temperatures drop across Newport News and the surrounding areas of Southeastern Virginia, a reliable heating system isn't just a luxury—it’s a necessity. Unfortunately, even the best systems can encounter issues. Before a minor inconvenience escalates into a major emergency, knowing how to identify and address the most common heating problems can save you time, stress, and money.
At Hendrix Heating & Air, we believe in empowering our customers, but we also know when a problem requires the trained hands of our NATE-certified professionals.
First Steps: Easy Checks Before Calling an Expert
Many common heating issues have simple solutions you can check yourself. Taking these first steps can often restore your warmth quickly, or at least help us diagnose the issue faster when you call.
Check the Thermostat Settings
It sounds obvious, but a surprising number of service calls stem from incorrect thermostat settings. Ensure your thermostat is set to "Heat" and that the temperature is set above the current room temperature. If you have a programmable thermostat, double-check that the schedule hasn't reverted to an energy-saving setback mode during a time you need warmth. Also, confirm the fan setting is on "Auto," not "On," unless you want the fan to run constantly, which can sometimes circulate cool air and feel inefficient.
Inspect the Air Filter
A clogged or dirty air filter is the number one cause of poor heating efficiency and system failure. A blocked filter restricts airflow, making your furnace work harder and potentially causing it to overheat and short-cycle. In older Newport News homes, good airflow is essential due to the sometimes-complex ductwork. Check your filter monthly, and if it's coated in dust and debris, replace it immediately. This simple maintenance step can drastically improve performance and lower your energy bill.
Verify Power and Pilot Light Status
For electric systems, check your circuit breaker box. A tripped breaker will completely shut down the unit. For gas furnaces, locate the pilot light. If it's extinguished, follow the manufacturer's instructions to safely relight it. If the pilot light won't stay lit, or if the flame is yellow or flickering (indicating a potential carbon monoxide hazard), turn the system off and call for professional service immediately. Remember, safety is always our top priority, and we comply with all Newport News city codes.
When to Call the NATE-Certified Professionals
If the easy fixes above don't restore heat, or if you notice any of the following critical signs, it's time to rely on the responsive and experienced team at Hendrix Heating & Air.
Strange Noises or Odors
Any unusual sound—grinding, scraping, rattling, or squealing—requires professional investigation. These often point to failing mechanical components like motor bearings or a damaged blower fan. Similarly, if you smell a strong gas odor, leave the house immediately and call the gas company and then us. A dusty, burning odor is common at the start of the heating season, but a persistent or metallic burning smell suggests a serious electrical or mechanical problem that needs the attention of our experienced technicians.
Frequent Cycling (Short Cycling)
If your furnace is turning on and off multiple times within a short period, it's short cycling. While a clogged filter can cause this, it often signals more severe internal issues like an overheating heat exchanger or a failing limit switch. Short cycling is destructive to the unit and severely compromises your home’s energy efficiency. As a family-owned and operated company serving the local area for over two decades, we treat your system with the care needed to resolve these complex issues correctly the first time.
Cold Spots or Insufficient Heat
If you're still experiencing drafts or inconsistent temperatures after checking the thermostat and filter, the issue is likely rooted deeper in the system, potentially in the heat exchanger, blower motor, or ductwork. Our team possesses the up-to-date knowledge of industry advancements and specializes in identifying and correcting these nuanced problems to restore comfortable, even heat throughout your entire home.
Don't let a heating issue compromise your comfort. If troubleshooting doesn't work, call the local experts who treat you like family. Contact Hendrix Heating & Air at (757) 982-3729 for prompt, reliable service that keeps your Newport News home safe and warm.